Support

What 9K Float does

9K Float lets you select a visible area of a supported webpage, save it locally, and open it in Chrome Picture-in-Picture while the source tab remains open.

How to test the extension

1. Open a normal webpage, such as an article, dashboard, or reference page.
2. Click the 9K Float toolbar icon.
3. Click “Create floating area”.
4. Select a visible rectangular area on the page.
5. Save the area.
6. Open the saved area in Picture-in-Picture.
7. Use the library to reopen, rename, adjust, or delete saved areas.

Common limitations

• Chrome can show only one Picture-in-Picture window at a time.
• The source tab must stay open for the floating area to keep updating.
• Some pages, including protected Chrome pages, Chrome Web Store pages, browser pages, and restricted sites, may not be supported.
• Classic Chrome Picture-in-Picture does not provide full extension control over the operating system window size.

Troubleshooting

• If a saved area does not open, make sure the original source tab is still open.
• If Chrome says PiP is busy, close the current floating window before opening another saved area.
• If a page is unsupported, try selecting an area from a normal webpage instead of a protected browser or store page.
• If a preview thumbnail is missing, the area may have been saved from a restricted page or a capture may have failed; the saved area can still use a placeholder.

Contact

For support, email support@9kstudio.com.